Admitting/Registration

Our admitting staff is here to help you through the registration process for all our hospital services. Please have your insurance and photo identification cards available and any co-pay amounts that may be due at the time of service. 

For Outpatient services, the admitting staff will verify the patient’s insurance eligibility, benefits, and patient financial responsibility at the time of registration. For Emergency room visits this step will wait until after the doctor has completed the medical screening.

If you are coming for services (Physical Therapy, CT, Ultrasound, etc.) that require an authorization, a referral must be submitted to your insurance company by your PCP (primary care provider).

If you would like to pre-register for your services this can be done by calling 760-379-2681 ext. 224 or 760-379-2681 ext. 222. We hope to have pre-registration available via this website in the future.
Please be advised that each time you receive services at KVHD, you must sign a new consent form.

Hours*
Admitting ER window is open 7 days a week – 8:00 am – 8:00 pm                                                               *When the Admitting Department is closed, please ring the buzzer or knock on the ER door for assistance.
Outpatient Admitting- Monday – Friday – 8:00 am – 4:00 pm

INSURANCE
Kern Valley Healthcare District participates in a variety of health plans like Medicare, Medicare Advantage plans, straight Medi-Cal, Medi-Cal HMO’s and most commercial (PPO, POS, etc.) health insurance plans.
Many insurance carriers require the patient to be responsible for a co-payment, a deductible or a percentage (coinsurance) of approved charges. Co-payments, deductibles, and coinsurance are due at the time of service. Payment may be made by cash, check, or major credit card. Because requirements vary by contract, it is the patient responsibility to verify that our hospital is a contracting provider and that all requirements are met for authorization and notification.
Please note that while we do our best to participate with most health plans, there may be some that we are not contracted with.

Kern Valley Healthcare offers financial assistance for those that are uninsured and under-insured  There is an application process to determine if one would qualify. For more information contact our Financial Counselor at 760-379-2681 ext. 334.